Please check here when ordering from overseas.

This "Use Guide" defines the terms and conditions applicable when a customer purchases a product on the web shopping site "Ginzo Online" operated by Ginzo Co., Ltd. ("our company"). Please read this "Use Guide" carefully when purchasing products.

About your order
How to order

To apply for products, please apply online from the order page of this site.

Order acceptance time

We accept orders 24 hours a day. Please note that we may not be able to accept your order in rare cases due to server maintenance.

List price

Prices are inclusive of consumption tax.

Firm product orders

When the product is ordered, the system will automatically send an order acceptance email (first line).
After we have inspected the product inventory and product status, we will send you an "Inventory Confirmation Email (2nd)" stating that it is possible to ship.
We will confirm the order when the [inventory confirmation e-mail] arrives at hand.
Please do not make a transfer until the [inventory confirmation e-mail] arrives at your hand. We sell together between physical stores and other sites.
We pay close attention to the stock status, but please understand beforehand that there is a case of sold out depending on the timing of the order.
If we find out of stock after placing your order, we will contact you to that effect.

About payment
How to pay

Payment methods can be made by bank transfer, postal transfer, cash on delivery, credit card payment, shopping credit, and PayPal.

Bank and postal transfer

After purchasing the product, it is a payment method that you will have to transfer to our designated financial institution. Please transfer to our designated account within 3 business days after purchase of the product. We will ship within 3 business days after confirmation of payment.

Bank transfer account

  • Mitsubishi UFJ Bank (Mitsubishi Yuev Jayginkou)  
    Shinjuku Branch (Shinjuxiten)
    Savings 1172145
    Ginzo Co., Ltd. (Kabushikigai Shaginzo)
  • Japan Post Bank  
    Savings 1172145
    Ginzo Co., Ltd. (Kabushikigai Shaginzo)
COD (cash)

It is a payment method to pay the price to the driver at the time of product delivery. We use Sagawa Express. Please be sure to check out the customers who order by cash on delivery.


Visa, MasterCard and American Express are available.
Please be sure to enter your security code when you register your credit card for payment method on this site.
We cannot accept changes to the payment method after the order is confirmed for the convenience of the system. Please understand in advance.
Note: Credit cards issued overseas are not accepted.

[About 3D Secure]
In order to enjoy online shopping with peace of mind, we have introduced the personal authentication service "3D Secure".

If you register in advance on the website of the card issuing company that has been contracted and have obtained the password, you must enter the password when using the card to form a mechanism that will not be able to use the card payment.
As a result, only customers who have been certified as cardholders will be able to complete the payment process with the card, preventing unauthorized use (spoofing) of third parties.

[To use 3D Secure]
You can register from the website of the credit card issuing company you use.
Please contact each card issuer listed on the back to see if your card supports 3D secure.
(Depending on the card issuer, 3D secure may not apply.)

Paypal - Bank payment also fee 0 yen, earn points of card - VISA, Mastercard, JCB, American Express, Union Pay, Bank
Simply register a credit or debit card, or just set up a bank direct debit to make transactions with just your ID and password.
You can use it safely without sending your payment information to the shop. New registration is also free.
You can set up your credit or debit card from the purchase screen and your bank account from the PayPal website.
American Express and Diners Club Cards are available when you choose PayPal payment.
Payment method (via PayPal)
Credit card
Banks (Mizuho Bank, Sumitomo Mitsui Banking Corporation, Mitsubishi UFJ Bank, Japan Post Bank, Resona Bank, Saitama Resona Bank)
If you don't have a PayPal accountHere
If you have a PayPal account, payment from your bank accountHere
Shopping loan (0 yen up to 24 interest rates only now)

After ordering, we will send you the shopping credit application form URL. Please apply within 3 days after sending the URL. If you cannot confirm your application, we will automatically cancel your order.
Shopping credits are not available for orders with a total purchase amount of less than 30,000 yen (including tax).
Credits of the number of times that the monthly payment is less than 3,000 yen are not available.
If you use a bonus together, it will be up to 50% of the purchase amount.
If you wish to deposit a down payment, please fill in the remarks column when applying.
Depending on the screening, we may not be able to meet your request. Please be aware of this.
If you use shopping credit, you can only deliver products at home.
Shopping credits are available to individual customers.
We are unable to respond to any inquiries about screening criteria and examination content. If you have any questions, please contact JACCS Co., Ltd.

We cannot answer any inquiries about shopping credit.
Tokyo Customer Center (Customer Consultation Office) TEL. 046-233-1995
Osaka Customer Center (Customer Consultation Office) TEL. 06-6872-5544

About Points
How to use points

(1) Tap the three lines at the top left of the top page of Ginzo Online.
When the menu appears, select "Account" at the bottom.

2Please log in from the login page.
If you have not registered, please contact us.[Here]Please proceed to the new registration from.

3Please go to the desired product page and select "Add to Cart".

4Enter your desired point amount and tap "Use Points" to reflect the points.

(5) Please proceed to the cash register and process your order.

This site was renewed in November 2019. Customers who have a point balance on the site before renewal can transfer points. For more information, see[Here]Please check the.

About shipping
Shipping charges

Free shipping fee throughout Japan: There is no additional shipping fee even in the case of remote islands.


Yamato Transport and Sagawa Express

If the product price excluding COD shipment is less than 300,000 yen: Yamato Transport

In the case of COD shipment and product price of 300,000 yen or more: Sagawa Express

Delivery address

As a general rule, it is possible to ship in the delivery area of Yamato Transport and Sagawa Express.

Timing of shipment

If there is no specified date, it will be as follows depending on the payment method.

Shipped within 3 business days after the card company's payment is confirmed
Bank transfer and postal transfer
Shipped within 3 business days after payment is confirmed
Shipped within 3 business days after order confirmation

If the shipment is delayed due to unavoidable circumstances such as weather, we will contact you separately by e-mail.

Desired delivery time zone
  • In the morning
  • 14:00 - 16:00
  • 16:00 - 18:00
  • 18:00- 20:00
  • 19:00 - 21:00

If you wish to have the shortest arrival date, please do not select the specified date and place an order in the blank. If you wish to arrive after the specified delivery date, please fill in the "Remarks" section at the time of order. We will respond only when possible. Due to unavoidable circumstances such as weather conditions and traffic jams, we may not be able to deliver at the designated time. Please understand.

About the product
About wrapping

In principle, we do not accept wrapping. Please understand.

About the breath adjustment of the watch

We accept the frame packing of the purchased watch free of charge only at the time of shipment. (Excluding some products)
After the second time, it will be 1000 yen/time.
In addition, we accept coma addition at a fee only if there is stock.
Please contact us by e-mail the following two points after ordering if you wish to pack and add frames.

(1) Name of the orderer
2Size of your request (size around the arm)

The price varies depending on the material of the frame.

About returns and exchanges

Due to the nature of used products, we do not accept any returns or exchanges due to customer circumstances, such as "image difference", "size difference", "color difference depending on the monitor environment", "order mistake". If you have any questions such as product status, please feel free to contact us by e-mail or phone before placing your order.

We make every effort to store and ship products, but if you arrive with products that are different from your order or that are clearly inferior to the product description slower than the product description, please contact us by e-mail within 3 days from the date of arrival of the product. We will return and exchange it promptly after confirming the product. In addition, if more than 4 days have passed since the arrival of the product, or if the product has been used even once, we cannot accept any return or exchange. Please check as soon as you receive the product at hand.

In the case of return or exchange, please understand that all shipping charges for return will be borne by the customer.

About personal information
Handling of personal information

We recognize the importance of the Act on the Protection of Personal Information and believe that it is a social responsibility to strive to protect personal information such as the name, address, telephone number, and e-mail address disclosed by customers at the time of purchase of products. All employees will comply with laws and other norms concerning personal information and strive to appropriately protect personal information. The Company will not disclose or leak the personal information provided to third parties, but this does not include the following cases: Please understand in advance.

  • When it is necessary for the Company and the outsourcing company to perform contractual obligations to the customer, such as disclosure of the customer's name and address to the carrier, and input of information such as the name of the original product.
  • When a court or other judicial or administrative body requests disclosure of information about you under laws and regulations.
  • When it is necessary to protect the rights and property of the Company, our affiliates, customers or third parties.
  • When we or our affiliates avoid damage due to a dispute between you and another customer or a third party;
Contact us
(Reception hours: 11:00-19:00)
Note: This phone is a dedicated dial for inquiries about products. Please refrain from calling for business purposes, as the phone will be a nuisance to other customers.
E-mail address (24-hour reception)
We will respond to inquiries by e-mail sequentially during business hours. We are sorry, but if you are receiving a domain designation in anti-spam measures, please set it to be able to receive mail from "".
Company profile
Ginzo Co., Ltd.
2-46-5 KM Shinjuku Building 5F, Kabukicho, Shinjuku-ku, Tokyo
Phone number
Secondhand permit
Secondhand business license
[No. 304360407036 / Tokyo Metropolitan Public Safety Commission]