Usage Guide

(1) Tap the three lines at the top left of the top page of Ginzo Online.
When the menu appears, select "Account" at the bottom.

2Please log in from the login page.
If you have not registered, please contact us.[Here]Please proceed to the new registration from.

3Please go to the desired product page and select "Add to Cart".

4Enter your desired point amount and tap "Use Points" to reflect the points.

(5) Please proceed to the cash register and process your order.

This site was renewed in November 2019. Customers who have a point balance on the site before renewal can transfer points. For more information, see[Here]Please check the.

Free shipping fee throughout Japan: There is no additional shipping fee even in the case of remote islands.

Yamato Transport and Sagawa Express

If the product price excluding COD shipment is less than 300,000 yen: Yamato Transport

In the case of COD shipment and product price of 300,000 yen or more: Sagawa Express

As a general rule, it is possible to ship in the delivery area of Yamato Transport and Sagawa Express.

If there is no specified date, it will be as follows depending on the payment method.

• In the morning
• 14:00 - 16:00
• 16:00 - 18:00
• 18:00- 20:00
• 19:00 - 21:00

If you wish to have the shortest arrival date, please do not select the specified date and place an order in the blank. If you wish to arrive after the specified delivery date, please fill in the "Remarks" section at the time of order. We will respond only when possible. Due to unavoidable circumstances such as weather conditions and traffic jams, we may not be able to deliver at the designated time. Please understand.

In principle, we do not accept wrapping. Please understand.

We accept the frame packing of the purchased watch free of charge only at the time of shipment. (Excluding some products)
After the second time, it will be 1000 yen/time.
In addition, we accept coma addition at a fee only if there is stock.
Please contact us by e-mail the following two points after ordering if you wish to pack and add frames.

(1) Name of the orderer
2Size of your request (size around the arm)

ec-shop@ginzo.jp

The price varies depending on the material of the frame.

Due to the nature of used products, we do not accept any returns or exchanges due to customer circumstances, such as "image difference", "size difference", "color difference depending on the monitor environment", "order mistake". If you have any questions such as product status, please feel free to contact us by e-mail or phone before placing your order.

We make every effort to store and ship products, but if you arrive with products that are different from your order or that are clearly inferior to the product description slower than the product description, please contact us by e-mail within 3 days from the date of arrival of the product. We will return and exchange it promptly after confirming the product. In addition, if more than 4 days have passed since the arrival of the product, or if the product has been used even once, we cannot accept any return or exchange. Please check as soon as you receive the product at hand.

In the case of return or exchange, please understand that all shipping charges for return will be borne by the customer.

We recognize the importance of the Act on the Protection of Personal Information and believe that it is a social responsibility to strive to protect personal information such as the name, address, telephone number, and e-mail address disclosed by customers at the time of purchase of products. All employees will comply with laws and other norms concerning personal information and strive to appropriately protect personal information. The Company will not disclose or leak the personal information provided to third parties, but this does not include the following cases: Please understand in advance.

• When it is necessary for the Company and the outsourcing company to perform contractual obligations to the customer, such as disclosure of the customer's name and address to the carrier, and input of information such as the name of the original product.
• When a court or other judicial or administrative body requests disclosure of information about you under laws and regulations.
• When it is necessary to protect the rights and property of the Company, our affiliates, customers or third parties.
• When we or our affiliates avoid damage due to a dispute between you and another customer or a third party;